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Terms & Conditions



  • 1.1 These are the terms and conditions of the website of “Verdoora Ltd” in the UK for the sale of Vegetarian Food.
    • - we”, “us”, “our” and similar expressions refer to Verdoora Ltd
    • - “Website” refers to website of Verdoora Ltd;
    • - “Products” means the products and goods sold by us on the website.
    • - “Service” means any purchase made from Verdoora on the website or by other means
  • 1.3 As the company’s catching area is currently limited, the Website is only intended for use by people residing in this catching area consisting of some postcodes in England. Unfortunately, we cannot accept orders from individuals residing outside of this catching area at the time being. This catching area is aimed to widen along the time. Your postcode will be checked by the Website when checking out.
  • 1.4 The website (the “Website”) is operated by Verdoora Uk Ltd.
  • 1.5 Our terms and conditions, on the basis of which the products (“Products”) that are proposed on our website will supply to you, are contained in the present document (together with the documents referred to it) and in our Privacy Policy.
  • 1.6 Before placing your order, the terms and conditions must be accepted by you by ticking the related checkbox. The acceptance of these terms and conditions is a requisite to order any Products from our Website.
  • We recommend you to carefully read these terms and conditions as well as our Privacy Policy before ordering any Products from our Website as any of our orders will bound you to these terms and conditions in respect of your purchase.
  • 1.7 These Terms and Conditions have been updated on the 15th March 2022 and apply to sales to consumers.
  • 1.8 Terms and conditions are aimed to evolve along the time. As a consequence, you should precisely check the terms & conditions in their most updated version, available online, prior to each use of the website or before making any order as you will be bound by them in this respect.
  • 1.9 You should print a copy of these terms and conditions for future reference.


  • By shopping on the Website, you warrant that:
    • - you are at least 18 years old
    • - you are legally capable of entering into binding contracts
    • - you are a resident in one of our catching areas


  • 3.1 You will receive an email from us, after placing an order via the Website, acknowledging that we have received your order which does not mean that your order has been accepted. Your order constitutes a proposition you are making to us to buy our Products. Subject to our cancellation rights set out in clause 4.5 below, acceptance of your order and completion of the contract between us (the “Contract”) will take place when the Products is dispatched to you.
  • 3.2 As soon as the “cancel your order” function will be activated on the Website, you would just need to go to “your account” area on our Website, go to “Your order” section, select the order you want to cancel and proceed with the cancelation order. Order cancelation will be taken into account only if complete before midnight of the deadline day of the respective order (Monday for same week Thursday Delivery and Thursday for Monday next week delivery). See Below the cancelation path (steps are in chronological order)
    • - Log in on the Verdoora’s Website
    • - Click on Your Account
    • - Click on Your Orders
    • - Select the order you want to cancel
    • - Cancel the order before the deadline.


  • 4.1 The images of Products on the Website are for illustrative purposes only. Products may differ from the ones that are displayed on the Website and food by its nature may vary in colour and size. The packaging of Products may also vary from as shown on the Website.
  • 4.2 Not only you are responsible for the preparation and cooking of our Products but also, you are responsible for opening and inspecting the Products upon delivery and storing them correctly. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation or cooking of our Products.
  • 4.3 For each Products, the details of allergens are displayed in the Product child window of the website as well as on the ingredients and allergens label sticked on the pouch of each product. However, it is your responsibility for checking our packaging and the Website to ensure that a Product does not contain a relevant allergen to you. Our Products include ingredients from third party suppliers who are responsible for labelling their ingredients correctly. Whilst we undertake rigorous checks in accordance with our legal obligations prior to using all third-party suppliers, in circumstances where a third party issues a product recall for whatever reason, we accept no liability for any loss, damage or injury caused by an ingredient recall or incorrect labelling.
  • 4.4 Products are subject to availability and prevailing market conditions. In the event of non-availability of any Products you order, we may offer a reasonable substitute. It is our policy to notify you of any substitute items via email and where possible giving you the opportunity to accept or reject the item prior to the point of delivery. If you are not happy with any substitution, please contact our customer care team via the various methods detailed on the Website.
  • 4.5 Products’ prices are different depending on their category, type, combination… and are available on the Website for each offer. They might change from time to time. The Website contains all details regarding the recent product, offer and respective prices.


  • 5.1 For your benefit and as a customer, you might be offered a gift card, a discount promotion and any another type of voucher (“Voucher”) that can come under different format. The customer will have to use the Website in order to activate the Voucher and use it is respect of the purchase and delivery of its order. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All of these terms and conditions shall become applicable as between us and the holder of the Voucher holder when the holder redeems the Voucher by applying for a Service to commence.
  • 5.2 A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval.
  • 5.3 We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift card) for any reason at any time.
  • 5.4 Vouchers may only be redeemed through our Website and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher.
  • 5.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates.
  • 5.6 Vouchers (including credits to your accounts) are not available for use in connection with surcharge items, premium items or extras. We reserve the right to exclude the use of Voucher codes on specific products.
  • 5.7 We reserve the right to cancel Vouchers at any time. We also reserve the right to reject Voucher codes if we suspect any fraud.


  • 6.1 As mentioned in Clause X.XX, you may cancel an order, under the conditions and by following the procedure described in this clause.
  • 6.2 As our Products contain fresh and perishable food, you are not entitled to the regular rights of consumers to return goods within 14 days after you receive them simply because you change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms that contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel your order in line with the details set out above.


  • 7.1 A limited number of postcodes are not included in the current catching area of Verdoora. This postcode list evolves along the time. When creating your profile on the Website, you will be asked for your delivery postcode and told if your address is in the current Verdoora’s catching area or not.
  • 7.2 The Delivery times or dates as indicated in the Website or via Email are an indication and not a guarantee of delivery within these hours or date. We reserve the right to deliver your box at any point on the day of delivery date set out in the dispatch confirmation. We would not held responsible if the delivery was done in the first 12 hours following the delivery date as indicated in our Website or via email.
  • 7.3 Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the delivery instructions provided to us by you. If no leave safe instructions are specified, the order will be left in an area or at a place that the authorised courier company considers, in its sole discretion, as safe.
  • 7.4 The leave safe location specified by you shall be within the area of the delivery address and shall be accessible to the courier. We will endeavour to follow any delivery instructions you provide but this cannot be guaranteed.
  • 7.5 The courier company may try to contact you on the telephone so that delivery can take place. The delivery driver will use the telephone number associated with your account, which may also be printed on the delivery label.
  • 7.6 Verdoora’s obligation to deliver the box shall be fulfilled once the courier delivers the box at the safe spot specified by you or the box is considered safe by the courier.
  • 7.7 If the personal handover of the box is not possible and no leave safe is available, Verdoora may also deliver the box to a nearby household or business. A household or business shall be regarded ‘nearby’ if the recipient resides in the same building as the original addressee. In addition, the box may also be delivered to a recipient residing in proximate walking distance to the delivery address (e.g. same housing complex, building on the opposite side of the street, next-door building). All aforementioned nearby households and businesses are subsequently referred to as “neighbours”.
  • 7.8 The customer will be notified of such delivery to a neighbour by delivery notice or via email.
  • 7.9 If neither a personal handover nor a delivery to a neighbour is possible, you will be in default of acceptance.
  • 7.10 Verdoora will not attempt a further delivery. You are obliged to bear all expenses related to aforesaid default of acceptance.
  • 7.11 Your delivery date might be changed by Verdoora, which is entitled to do so but who will give you with prior notice. If we have left your Products in your safe place, or another place deemed safe by our driver, and they are stolen or damaged, we do not accept liability. That said, you can contact us to check if any compensation can be agreed between us, on the basis of specific circumstances.


  • 8.1 As a customer, you will bear the risk of any damage or loss of the box will once the delivery is completed (see clause above regarding delivery completion). Verdoora shall not be held liable for any damage, defect or loss which may occur after the delivery is completed.
  • 8.2 You are fully responsible for any damages or losses due to any specification or ambiguity regarding the safe spot specified by you for the delivery and Verdoora is not obliged or even supposed to review or check the delivery instructions given by you.
  • 8.3 In case the delivery is refused, the customer will fully support the charge for the Services including the food and delivery and all the additional costs that this refusal might generate. Verdoora will not be liable for any losses sustained by the customer relating to a refusal of delivery by our authorised courier company.


  • 9.1 The price of the Products and the delivery charge will be as quoted on the Website when you are creating your order, except for in cases of obvious error.
  • 9.2 Product prices and delivery aim to change along the time, but the changes will not affect orders in respect of which we have already sent you a Confirmation.
  • 9.3 Your orders must be paid by credit or debit card. We accept payment with Visa and Mastercard, Amex and PayPal. Verdoora will automatically charge alternative payment methods associated with your account if a primary payment method is declined or no longer available.
  • 9.4 Please note that our third-party payment providers may make a temporary charge against your payment method. This may appear in your transaction history to verify that your card is working but will be automatically refunded once your payment method is verified.
  • 9.5 Part but not all of your Payment details are stored securely to allow recurring payment for future orders. Further details are set out in our privacy policy available on the Website. Your full credit or debit card details are not accessible by Verdoora.
  • 9.6 It might happen that the Product is still be dispatched, even if the payment for your order is unsuccessful. In this case, the sale will be deemed to have occurred, and:
    • - you will have to make sure that the payment is effective after having noticed or having been informed that the payment did not go through.
    • - Verdoora will also reattempt the payment through the recurring payment method. More generally, it is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.


  • 10.1 If payment is not correctly processed when re-attempted, we reserve the right to recover the debt through alternative means, either directly or through a third party debt collection agency who will contact you directly on our behalf.
  • 10.2 Verdoora may contact you via email, letter, call or SMS to retrieve the funds.
  • 10.3 If you fail to settle the outstanding balance within ten days of the delivery date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of our bank at the time the debt was incurred. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any outstanding amount.
  • 10.4 If the payment has not been settled or we do not gain any satisfactory guarantee for payment your contact details and order information may be referred to a third-party debt collection agency who will contact you on our behalf. You will be liable for any fees or charges incurred due to this referral.
  • 10.5 We reserve the right to suspend or terminate your service when there is an outstanding balance on your Verdoora’s account.


  • 11.1 If you are unhappy with your box for a legitimate reason such as: the box was missing food, the box was damaged or the box did not arrive, we will offer an appropriate refund as long as it can be shown that the box you were charged for was not supplied as it should have been.


  • 12.1 We warrant to you that any Product purchased from us through the Website will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.


  • 13.1 Subject to clause 17.2, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
  • 13.2 Nothing in this agreement excludes or limits our liability for:
    • - Death or personal injury caused by our negligence
    • - Fraud or fraudulent misrepresentation
    • - Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979
    • - Defective products under the Consumer Protection Act 1987; or
    • - Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.


  • 14.1 By law, some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly or only electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


  • 15.1 To addressed us your notices, please use the contact details provided on the website. We will mainly give you notice by e-mail or sometimes by post to the address you provide to us with, as stated in “your profile”, “your addresses”. Your Notice will be deemed received immediately when posted on the Website, 24 hours after an email is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee. We will deal with your notice as quickly as we can but you acknowledge that Verdoora has no obligation to reply to your notice in limited amount of time but agree that Verdoora will reply in a reasonable time.


  • 16.1 We are the owner or the licensee of all intellectual property rights in the Website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
  • 16.2 You may print off one copy, and may download extracts, of any pages from the Website for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
  • 16.3 If you post comments on the Products or Services to any Website, blog or social media network (Commentary) you must ensure that such commentary represents your fairly-held opinions. By subscribing to the Services (purchasing anything from Verdoora on the Website or by any other means), you irrevocably authorise us to quote from your commentary on the Website and in any advertising or social media outlets which we may create or contribute to.


  • 17.1 For events outside our reasonable control (“Force Majeure Event”), we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract.
  • 17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 22.2.1 Strikes, lock-outs or other industrial action;
    • - Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    • - Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    • - Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    • - Impossibility of the use of public or private telecommunications networks;
    • - The acts, decrees, legislation, regulations or restrictions of any government; and
    • - Pandemics or epidemics.
  • 17.3 In our sole discretion and with no information obligation, we will decide if our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


  • 18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
  • 18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
  • 18.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.


  • 19.1 If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


  • 20.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
  • 20.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
  • 20.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
  • 20.4 Nothing in this clause limits or excludes any liability for fraud.


  • 21.1 We have the right to revise and amend these terms and conditions (including the Privacy Policy) from time to time without prior notice to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
  • 21.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


  • 22.1 Contracts for the purchase of Products through our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.