1.1 These are the terms and conditions of the website of “Verdoora Ltd” in the UK for the
sale of Vegetarian Food.
- we”, “us”, “our” and similar expressions refer to Verdoora Ltd
- “Website” refers to website of Verdoora Ltd;
- “Products” means the products and goods sold by us on the website.
- “Service” means any purchase made from Verdoora on the website or by other means
1.3 As the company’s catching area is currently limited, the Website is only intended for
use by people residing in this catching area consisting of some postcodes in England.
Unfortunately, we cannot accept orders from individuals residing outside of this catching
area at the time being. This catching area is aimed to widen along the time. Your postcode
will be checked by the Website when checking out.
1.4 The website www.verdoora.uk (the “Website”) is operated by Verdoora Uk Ltd.
1.5 Our terms and conditions, on the basis of which the products (“Products”) that are
proposed on our website will supply to you, are contained in the present document (together
1.6 Before placing your order, the terms and conditions must be accepted by you by ticking
the related checkbox. The acceptance of these terms and conditions is a requisite to order
any Products from our Website.
before ordering any Products from our Website as any of our orders will bound you to these
terms and conditions in respect of your purchase.
1.7 These Terms and Conditions have been updated on the 15th March 2022 and apply to sales
1.8 Terms and conditions are aimed to evolve along the time. As a consequence, you should
precisely check the terms & conditions in their most updated version, available online,
prior to each use of the website or before making any order as you will be bound by them in
1.9 You should print a copy of these terms and conditions for future reference.
2. YOUR STATUS
By shopping on the Website, you warrant that:
- you are at least 18 years old
- you are legally capable of entering into binding contracts
- you are a resident in one of our catching areas
3 PURCHASE CONTRACT
3.1 You will receive an email from us, after placing an order via the Website, acknowledging
that we have received your order which does not mean that your order has been accepted. Your
order constitutes a proposition you are making to us to buy our Products. Subject to our
cancellation rights set out in clause 4.5 below, acceptance of your order and completion of
the contract between us (the “Contract”) will take place when the Products is dispatched to
3.2 As soon as the “cancel your order” function will be activated on the Website, you would
just need to go to “your account” area on our Website, go to “Your order” section, select
the order you want to cancel and proceed with the cancelation order. Order cancelation will
be taken into account only if complete before midnight of the deadline day of the respective
order (Monday for same week Thursday Delivery and Thursday for Monday next week delivery).
See Below the cancelation path (steps are in chronological order)
- Log in on the Verdoora’s Website
- Click on Your Account
- Click on Your Orders
- Select the order you want to cancel
- Cancel the order before the deadline.
4.1 The images of Products on the Website are for illustrative purposes only. Products may
differ from the ones that are displayed on the Website and food by its nature may vary in
colour and size. The packaging of Products may also vary from as shown on the Website.
4.2 Not only you are responsible for the preparation and cooking of our Products but also,
you are responsible for opening and inspecting the Products upon delivery and storing them
We accept no liability for any loss, damage or injury arising as a result of the incorrect
storage, preparation or cooking of our Products.
4.3 For each Products, the details of allergens are displayed in the Product child window of
the website as well as on the ingredients and allergens label sticked on the pouch of each
product. However, it is your responsibility for checking our packaging and the Website to
ensure that a Product does not contain a relevant allergen to you. Our Products include
ingredients from third party suppliers who are responsible for labelling their ingredients
correctly. Whilst we undertake rigorous checks in accordance with our legal obligations
prior to using all third-party suppliers, in circumstances where a third party issues a
product recall for whatever reason, we accept no liability for any loss, damage or injury
caused by an ingredient recall or incorrect labelling.
4.4 Products are subject to availability and prevailing market conditions. In the event of
non-availability of any Products you order, we may offer a reasonable substitute. It is our
policy to notify you of any substitute items via email and where possible giving you the
opportunity to accept or reject the item prior to the point of delivery. If you are not
happy with any substitution, please contact our customer care team via the various methods
detailed on the Website.
4.5 Products’ prices are different depending on their category, type, combination… and are
available on the Website for each offer. They might change from time to time. The Website
contains all details regarding the recent product, offer and respective prices.
5. VOUCHERS AND GIFT CARDS
5.1 For your benefit and as a customer, you might be offered a gift card, a discount
promotion and any another type of voucher (“Voucher”) that can come under different format.
The customer will have to use the Website in order to activate the Voucher and use it is
respect of the purchase and delivery of its order. If paid for, the Voucher is deemed to
have been sold at the time of payment for it. All of these terms and conditions shall become
applicable as between us and the holder of the Voucher holder when the holder redeems the
Voucher by applying for a Service to commence.
5.2 A Voucher may only be used once by its Holder and may not be copied, reproduced,
distributed or published either directly or indirectly in any form or stored in a data
retrieval system without our prior written approval.
5.3 We reserve the right to withdraw or deactivate any Voucher (other than a paid-up gift
card) for any reason at any time.
5.4 Vouchers may only be redeemed through our Website and not through any other website or
method of communication. To use your Voucher, you will be required to enter its unique code
at the online checkout and use of such code will be deemed to confirm your agreement to
these terms and conditions and any special conditions attached to the Voucher.
5.5 Any discounts attached to Vouchers apply to the price of the Products ordered only and
not to delivery charges, which will be chargeable at normal rates.
5.6 Vouchers (including credits to your accounts) are not available for use in connection
with surcharge items, premium items or extras. We reserve the right to exclude the use of
Voucher codes on specific products.
5.7 We reserve the right to cancel Vouchers at any time. We also reserve the right to reject
Voucher codes if we suspect any fraud.
6. CONSUMER RIGHTS
6.1 As mentioned in Clause X.XX, you may cancel an order, under the conditions and by
following the procedure described in this clause.
6.2 As our Products contain fresh and perishable food, you are not entitled to the regular
rights of consumers to return goods within 14 days after you receive them simply because you
change your mind. There is an exemption pursuant to regulation 27(1)(c) of the Consumer
Contracts (Information, Deactivation and Additional Charges) Regulations 2013, that confirms
that contracts for the supply of goods are exempt from the right to withdrawal if those
goods are liable to deteriorate or expire rapidly. This does not affect your right to cancel
your order in line with the details set out above.
7. AVAILABILITY AND DELIVERY
7.1 A limited number of postcodes are not included in the current catching area of Verdoora.
This postcode list evolves along the time. When creating your profile on the Website, you
will be asked for your delivery postcode and told if your address is in the current
Verdoora’s catching area or not.
7.2 The Delivery times or dates as indicated in the Website or via Email are an indication
and not a guarantee of delivery within these hours or date. We reserve the right to deliver
your box at any point on the day of delivery date set out in the dispatch confirmation. We
would not held responsible if the delivery was done in the first 12 hours following the
delivery date as indicated in our Website or via email.
7.3 Delivery will be completed when we, or our authorised courier company, deliver the
Products to the address you gave us. If no one is available at your address to take
delivery, we, or our authorised courier company, will follow the delivery instructions
provided to us by you. If no leave safe instructions are specified, the order will be left
in an area or at a place that the authorised courier company considers, in its sole
discretion, as safe.
7.4 The leave safe location specified by you shall be within the area of the delivery
address and shall be accessible to the courier. We will endeavour to follow any delivery
instructions you provide but this cannot be guaranteed.
7.5 The courier company may try to contact you on the telephone so that delivery can take
place. The delivery driver will use the telephone number associated with your account, which
may also be printed on the delivery label.
7.6 Verdoora’s obligation to deliver the box shall be fulfilled once the courier delivers
the box at the safe spot specified by you or the box is considered safe by the courier.
7.7 If the personal handover of the box is not possible and no leave safe is available,
Verdoora may also deliver the box to a nearby household or business. A household or business
shall be regarded ‘nearby’ if the recipient resides in the same building as the original
addressee. In addition, the box may also be delivered to a recipient residing in proximate
walking distance to the delivery address (e.g. same housing complex, building on the
opposite side of the street, next-door building). All aforementioned nearby households and
businesses are subsequently referred to as “neighbours”.
7.8 The customer will be notified of such delivery to a neighbour by delivery notice or via
7.9 If neither a personal handover nor a delivery to a neighbour is possible, you will be in
default of acceptance.
7.10 Verdoora will not attempt a further delivery. You are obliged to bear all expenses
related to aforesaid default of acceptance.
7.11 Your delivery date might be changed by Verdoora, which is entitled to do so but who
will give you with prior notice. If we have left your Products in your safe place, or
another place deemed safe by our driver, and they are stolen or damaged, we do not accept
liability. That said, you can contact us to check if any compensation can be agreed between
us, on the basis of specific circumstances.
8. RISK AND TITLE
8.1 As a customer, you will bear the risk of any damage or loss of the box will once the
delivery is completed (see clause above regarding delivery completion). Verdoora shall not
be held liable for any damage, defect or loss which may occur after the delivery is
8.2 You are fully responsible for any damages or losses due to any specification or
ambiguity regarding the safe spot specified by you for the delivery and Verdoora is not
obliged or even supposed to review or check the delivery instructions given by you.
8.3 In case the delivery is refused, the customer will fully support the charge for the
Services including the food and delivery and all the additional costs that this refusal
might generate. Verdoora will not be liable for any losses sustained by the customer
relating to a refusal of delivery by our authorised courier company.
9. PRICE AND PAYMENT
9.1 The price of the Products and the delivery charge will be as quoted on the Website when
you are creating your order, except for in cases of obvious error.
9.2 Product prices and delivery aim to change along the time, but the changes will not
affect orders in respect of which we have already sent you a Confirmation.
9.3 Your orders must be paid by credit or debit card. We accept payment with Visa and
Mastercard, Amex and PayPal. Verdoora will automatically charge alternative payment methods
associated with your account if a primary payment method is declined or no longer available.
9.4 Please note that our third-party payment providers may make a temporary charge against
your payment method. This may appear in your transaction history to verify that your card is
working but will be automatically refunded once your payment method is verified.
9.5 Part but not all of your Payment details are stored securely to allow recurring payment
Website. Your full credit or debit card details are not accessible by Verdoora.
9.6 It might happen that the Product is still be dispatched, even if the payment for your
order is unsuccessful. In this case, the sale will be deemed to have occurred, and:
- you will have to make sure that the payment is effective after having noticed or
having been informed that the payment did not go through.
- Verdoora will also reattempt the payment through the recurring payment method.
More generally, it is your responsibility to ensure sufficient funds are available
to process the payment for the order or update payment details if required.
10. PAYMENT COLLECTION
10.1 If payment is not correctly processed when re-attempted, we reserve the right to
recover the debt through alternative means, either directly or through a third party debt
collection agency who will contact you directly on our behalf.
10.2 Verdoora may contact you via email, letter, call or SMS to retrieve the funds.
10.3 If you fail to settle the outstanding balance within ten days of the delivery date, we
may charge interest to you on the overdue amount at the rate of 4% a year above the base
lending rate of our bank at the time the debt was incurred. This interest shall accrue on a
daily basis from the due date until the date of actual payment of the overdue amount,
whether before or after judgment. You must pay us interest together with any outstanding
10.4 If the payment has not been settled or we do not gain any satisfactory guarantee for
payment your contact details and order information may be referred to a third-party debt
collection agency who will contact you on our behalf. You will be liable for any fees or
charges incurred due to this referral.
10.5 We reserve the right to suspend or terminate your service when there is an outstanding
balance on your Verdoora’s account.
11. OUR REFUNDS POLICY
11.1 If you are unhappy with your box for a legitimate reason such as: the box was missing
food, the box was damaged or the box did not arrive, we will offer an appropriate refund as
long as it can be shown that the box you were charged for was not supplied as it should have
12.1 We warrant to you that any Product purchased from us through the Website will, on
delivery, conform with its description, be of satisfactory quality, and be reasonably fit
for all the purposes for which products of that kind are commonly supplied.
13. OUR LIABILITY
13.1 Subject to clause 17.2, if we fail to comply with these terms and conditions, we shall
only be liable to you for the purchase price of the Products.
13.2 Nothing in this agreement excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any breach of the obligations implied by section 12 of the Sale of Goods Act
- Defective products under the Consumer Protection Act 1987; or
- Any other matter for which it would be illegal for us to exclude or attempt to
exclude our liability.
14. WRITTEN COMMUNICATIONS
14.1 By law, some of the information or communications we send to you should be in writing.
When using the Website, you accept that communication with us will be mainly or only
electronic. We will contact you by e-mail or provide you with information by posting notices
on the Website. For contractual purposes, you agree to this electronic means of
communication and you acknowledge that all contracts, notices, information and other
communications that we provide to you electronically comply with any legal requirement that
such communications be in writing. This condition does not affect your statutory rights.
15.1 To addressed us your notices, please use the contact details provided on the website.
We will mainly give you notice by e-mail or sometimes by post to the address you provide to
us with, as stated in “your profile”, “your addresses”. Your Notice will be deemed received
immediately when posted on the Website, 24 hours after an email is sent, or two days after
the date of posting of any letter. In proving the service of any notice, it will be
sufficient to prove, in the case of a letter, that such letter was properly addressed,
stamped and placed in the post and, in the case of an email, that such email was sent to the
specified email address of the addressee. We will deal with your notice as quickly as we can
but you acknowledge that Verdoora has no obligation to reply to your notice in limited
amount of time but agree that Verdoora will reply in a reasonable time.
16. INTELLECTUAL PROPERTY RIGHTS
16.1 We are the owner or the licensee of all intellectual property rights in the Website,
whether registered or unregistered, and in the material published on it. These works are
protected by copyright laws and all such rights are reserved.
16.2 You may print off one copy, and may download extracts, of any pages from the Website
for your personal reference. You must not use any part of our copyright materials for
commercial purposes without first obtaining a licence to do so from us and our licensors.
16.3 If you post comments on the Products or Services to any Website, blog or social media
network (Commentary) you must ensure that such commentary represents your fairly-held
opinions. By subscribing to the Services (purchasing anything from Verdoora on the Website
or by any other means), you irrevocably authorise us to quote from your commentary on the
Website and in any advertising or social media outlets which we may create or contribute to.
17. EVENTS OUTSIDE OUR CONTROL
17.1 For events outside our reasonable control (“Force Majeure Event”), we will not be
liable or responsible for any failure to perform, or delay in performance of, any of our
obligations under a Contract.
17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident
beyond our reasonable control and includes in particular (without limitation) the following:
22.2.1 Strikes, lock-outs or other industrial action;
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,
war (whether declared or not) or threat or preparation for war;
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
- Impossibility of the use of railways, shipping, aircraft, motor transport or other
means of public or private transport;
- Impossibility of the use of public or private telecommunications networks;
- The acts, decrees, legislation, regulations or restrictions of any government;
- Pandemics or epidemics.
17.3 In our sole discretion and with no information obligation, we will decide if our
performance under any Contract is deemed to be suspended for the period that the Force
Majeure Event continues, and we will have an extension of time for performance for the
duration of that period. We will use our reasonable endeavours to bring the Force Majeure
Event to a close or to find a solution by which our obligations under the Contract may be
performed despite the Force Majeure Event.
18.1 If we fail, at any time during the term of a Contract, to insist upon strict
performance of any of your obligations under the Contract or any of these terms and
conditions, or if we fail to exercise any of the rights or remedies to which we are entitled
under the Contract, this will not constitute a waiver of such rights or remedies and will
not relieve you from compliance with such obligations.
18.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
18.3 No waiver by us of any of these terms and conditions will be effective unless it is
expressly stated to be a waiver and is communicated to you in writing in accordance with
clause 15 above.
19.1 If any of these terms and conditions or any provisions of a Contract are determined by
any competent authority to be invalid, unlawful or unenforceable to any extent, such term,
condition or provision will to that extent be severed from the remaining terms, conditions
and provisions which will continue to be valid to the fullest extent permitted by law.
20. ENTIRE AGREEMENT
20.1 These terms and conditions and any document expressly referred to in them constitute
the whole agreement between us and supersede all previous discussions, correspondence,
negotiations, previous arrangement, understanding or agreement between us relating to the
subject matter of any Contract.
20.2 We each acknowledge that, in entering into a Contract, neither of us relies on any
representation or warranty (whether made innocently or negligently) that is not set out in
these terms and conditions or the documents referred to in them.
20.3 Each of us agrees that our only liability in respect of those representations and
warranties that are set out in this agreement (whether made innocently or negligently) will
be for breach of contract.
20.4 Nothing in this clause limits or excludes any liability for fraud.
21. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
21.1 We have the right to revise and amend these terms and conditions (including the Privacy
Policy) from time to time without prior notice to reflect changes in market conditions
affecting our business, changes in technology, changes in payment methods, changes in
relevant laws and regulatory requirements and changes in our system's capabilities.
21.2 You will be subject to the policies and terms and conditions in force at the time that
you order Products from us, unless any change to those policies or these terms and
conditions is required to be made by law or governmental authority (in which case it will
apply to orders previously placed by you), or if we notify you of the change to those
policies or these terms and conditions before we send you the Dispatch Confirmation (in
which case we have the right to assume that you have accepted the change to the terms and
conditions, unless you notify us to the contrary within seven working days of receipt by you
of the Products).
22. LAW AND JURISDICTION
22.1 Contracts for the purchase of Products through our Website and any dispute or claim
arising out of or in connection with them or their subject matter or formation (including
non-contractual disputes or claims) will be governed by English law. Any dispute or claim
arising out of or in connection with such Contracts or their formation (including
non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the
courts of England and Wales.